The Continuous Improvement Model can be summarized as follows:

Continuous Improvement Model

  1. Review – The effort from preliminary information gathering through detailed testing and summarization of results. Engagement techniques include:
  1. Results – Analysis of information obtained during the review. Summarization and reporting results in meaningful terms to the Client is a critical aspect of this effort.
  2. Root Cause – Definition of the underlying cause of issues or missed opportunities. Determining origin often provides support that mitigating controls are not functioning properly.
  3. Recommend – Actionable cost effective change is what Clients need.
  4. Revise – Ensuring that Clients initiate and institute change feeds the collaborative effort and allows future change to occur.


Understanding business process flow and outlying events (what could happen, what should happen and what did happen) gives Balance Risk a special insight that is embedded in our programs to test and review Client and Supplier systems. This allows Balance Risk to go beyond the traditional “tick and tie” set up and summarization of testing and delve deeper into cause/effect relationships. Preliminary review and engagement preparation drives quality cost versus benefit recommendations that can be implemented to reduce cost and increase profitability while effectively managing risk.


Consulting work involves accumulation of data and summarization of results. What you do to make the effort meaningful and subsequently how you utilize the data differentiates Balance Risk from other consulting firms. Balance Risk takes an “ownership” point of view in analyzing the results of our efforts. We know that the essence of improvement lies in the details. Having an appreciation of the processes and culture allows Balance Risk to make the right call when it comes to defining what caused the problem or identifying an opportunity worth pursuing.

Root Cause

Understanding what is causing the problem versus describing the symptoms comes from specialized training and a lifetime of experience. Having intimate knowledge of processes and being able to appreciate both the culture and intent of existing controls provides an independent reference point to provide subjective comments and offer constructive appraisals of the effectiveness of Client processes.


Balance Risk prides itself on providing cost effective solutions that take into account the Client’s risk appetite and ability to execute change to gain the intended benefits. Along with recommendations, Balance Risk suggests new and improved metrics to measure the success of the change and quantify benefits.


Getting a continuous improvement environment institutionalized takes Executive Level support. A collaborative team approach inspires workers to make the extra effort and strive to do what is beneficial for the company and in line with management objectives. Balance Risk works with Clients to implement change and ensure metrics are in place and controls are functioning to optimize productivity while managing cost.

Historically, organizations take on projects to make dramatic change that is supposed to save money and streamline processes. The result of many of these initiatives is a significant waste of time and effort with no meaningful or measurable improvement. The Continuous Improvement Model allows organizations to make incremental change to existing processes, adopt new ways to improve and measure productivity and control, discontinue activity that adds no value and increase emphasis and focus on the organization’s risk appetite, mission and objectives.